Data Deletion

Self-serve deletion

The fastest way to delete your account is directly through the platform. No need to email us.

1. Sign in to your Rendezvous account at rendez.us.
2. Click your avatar in the top-right corner and select Account settings.
3. Scroll to the bottom of the Settings page to the Danger zone section.
4. Click Delete account.
5. Read the confirmation notice, then choose Send Verification Code. We send a six-digit code to your account email, or to your phone if you have no email.
6. Enter the code, then click Delete My Account.
7. Your account is deleted and you are signed out. This final step cannot be undone. Requesting or entering the code alone does not delete your account.

What gets deleted

Account deletion removes your sign-in account and its linked records from the active database:

• Your account profile, verified contact methods, and sign-in sessions.
• Your notification history and account notification preferences.
• Your event-management access, memberships, and reactions.
• Guest-list entries linked to your account, including their RSVP responses and linked plus-ones.

Content shared with an event, stored media, and copies of your details in records controlled by an organiser may remain. To request removal of that data, contact privacy@rendez.us and identify the event or contribution.

What is retained

Some records remain after account deletion, including shared event content described below and records required for legal purposes:

• Financial records — invoices, payment receipts, and transaction logs may need to be retained for the period required by applicable accounting and tax law. These may include billing details from the original transaction. Contact us for the retention period that applies to a particular record.
• Anonymised/aggregated analytics — statistical data that cannot be used to identify you (e.g. total events created per month) may be retained indefinitely for product improvement.
• Legal hold data — if your account is subject to an ongoing legal dispute, fraud investigation, or a lawful order from a competent authority, we may be required to retain specific data beyond the standard retention period.

Deletion timeline

Here is what happens after you confirm account deletion:

• Before confirmation — you can cancel the dialog. Requesting a verification code leaves your account active.
• After successful confirmation — your account is removed from the active account database and you are signed out. There is no account recovery or cancellation window after this step.
• Other retained data — shared event records, backups, and records retained for legal reasons are separate from your sign-in account. Contact our privacy team to request removal or information about a particular record.

Export anything you need and review the event-content information below before confirming deletion.

Your event pages

• Events with no remaining owner — these are archived and removed from guest access. Their content and guest lists are retained; account deletion does not permanently delete them.
• Events with another owner — these remain under the other owner’s control. Your management access is removed, while the event and other guests’ invitations stay intact.
• Shared contributions — posts, comments, broadcasts, guestbook notes, and uploaded media may remain in the event. Posts and comments are attributed to “Deleted user”, but their text or images, and the name on a guestbook note, may still identify you. Removing the account link is not the same as erasing this content.

Before deleting your account, you can remove contributions or events using their available controls. Events with billing history or a legal hold cannot be deleted through the event settings. For a broader erasure request, contact privacy@rendez.us. We will explain any records that must be retained.

Guest removal requests

If you were invited to an event and want your personal data removed from that event's guest list, the correct route is to contact the event organiser directly — they are the data controller for their guest data.

If you cannot reach the organiser or your request has not been fulfilled within a reasonable time, you can contact us at privacy@rendez.us and we will assist you in exercising your rights.

Manual request

If you no longer have access to your account (e.g. you have lost access to the email or phone number used to sign in), you can submit a manual deletion request:

• Email privacy@rendez.us from any address associated with your account, with the subject line: Account deletion request.
• Include your full name and the email address or phone number you registered with, so we can locate your account.
• We may ask you to verify your identity before proceeding, to prevent unauthorised deletion requests.
• We will respond within one month. If an extension is permitted and needed, we will explain why.

Exporting your data

Under the GDPR's right to data portability (Art. 20), you have the right to receive a machine-readable copy of the personal data you have provided to us. To request a data export, email privacy@rendez.us with the subject Data export request.

We will respond within one month of receiving your request. If an extension is permitted and needed, we will explain why. Requests are normally free of charge; any exception must meet the requirements of applicable data-protection law.

Contact

For deletion requests, data-export requests, or any other privacy enquiry:

Modulos Systems Ltd.
Pakoštanska ulica 1
10000 Zagreb, Croatia
privacy@rendez.us

You also have the right to complain to the Croatian data-protection authority: AZOP — Agencija za zaštitu osobnih podataka.

For the full picture of how we handle personal data, read our Privacy Policy.