Contact support
How to reach the Rendezvous support team, what to include so we can help fast, and what to expect once you hit send.
How to reach the Rendezvous support team, what to include so we can help fast, and what to expect once you hit send.
If you've tried the troubleshooting steps and you're still stuck, we're here for you. We're a small team, and a real person reads every message — no ticket queues, no chatbots, no "your call is important to us" hold music. Tell us what's going on and we'll dig in.
Email us at support@rendez.us. This is the fastest way to get help with anything specific to your account or event. Write to us the way you'd write to a friend who happens to know how the system works — plain language is perfect, and you don't need to know the technical terms.
The more context you share upfront, the faster we can sort it out. A great support message answers four quick questions:
The event name as it appears in your dashboard, plus the full web address.
Every event lives at its own subdomain (for example my-wedding.rendez.us),
so paste that link — or your custom domain if you've connected one.
A quick description of what you were attempting — publishing your event, inviting guests, collecting photos, connecting a domain, sending a message, and so on.
Tell us what went wrong or surprised you. If you saw an error message, copy the exact wording — it points us straight to the cause.
A picture is worth a thousand words. Capture the error screen, the layout that looks off, or the step that's confusing, so we can see exactly what you see.
We aim to answer every support request within 24 hours on business days. Most messages get a reply within a few hours.
There's a good chance the answer is already waiting for you. Skim these troubleshooting guides first — one of them might fix things in a minute: